Job OverviewWe are looking for a reliable and professional General Virtual Assistant to support daily business operations, primarily handling phone calls and customer service responsibilities. The ideal candidate is organized, communicates clearly, and can manage customer interactions with professionalism and efficiency.Key ResponsibilitiesAnswer incoming phone calls and respond to customer inquiries in a professional mannerProvide customer service support and resolve basic issues or escalate when necessaryMake outbound calls for follow-ups, appointment confirmations, or customer updatesManage and organize customer information and call logsRespond to emails and messages related to customer serviceSchedule appointments and maintain calendars when neededAssist with general administrative tasks and data entryMaintain accurate records of customer interactions and transactionsEnsure customer satisfaction by providing timely and helpful responsesRequired Skills & QualificationsPrevious experience as a Virtual Assistant, Customer Service Representative (CSR), or Call Center Agent preferredExcellent English communication skills (spoken and written)Strong phone etiquette and customer service mindsetReliable internet connection and quiet workspace for callsAbility to multitask and manage time effectivelyBasic computer skills (Google Workspace, spreadsheets, CRM tools, etc.)Problem-solving skills and attention to detailPreferred QualificationsExperience handling inbound and outbound callsFamiliarity with CRM systems or helpdesk softwareExperience working with remote teamsWork SetupRemote / Work-from-homeFull-time