This is a remote position.Virtual Rockstar is hiring a full-time Medical Virtual Assistant on behalf of our client, a high-performing, multi-location physical therapy practice serving patients across California and Nevada.This role is heavily focused on insurance benefit verification and medical records management within a fast-paced, high-volume environment. The ideal candidate is detail-oriented, efficient, and able to maintain accuracy while handling repetitive, high-output tasks.This is a critical role that directly supports patient access to care by ensuring insurance information is verified quickly and correctly, allowing the clinical team to operate at full capacity.About Our ClientOur client is a mission-driven organization focused on optimizing human performance and improving quality of life. Their team is built on a foundation of:Integrity — operating with professionalism, ethics, and accountabilityPerformance — supporting the whole person to achieve better outcomesCommunity — delivering trusted, high-quality care within the communities they serveTheir culture is centered around high performance, teamwork, and shared purpose, where every team member contributes to meaningful patient outcomes.ResponsibilitiesInsurance Verification & Benefits Processing (Primary Focus)Perform high-volume insurance benefit verifications with speed and accuracyReview and document coverage details including eligibility, limits, and requirementsUtilize insurance portals and payer websites to gather accurate informationMaintain clear and consistent documentation of benefits for internal team useLiaise with insurance providers to clarify coverage details when neededAssist with patient inquiries related to insurance coverageMedical Records ManagementProcess and manage medical records requestsEnsure timely retrieval and delivery of patient documentationMaintain organized and compliant patient recordsSupport internal teams with documentation needsAdministrative & Patient SupportRespond to patient inquiries via phone and emailMaintain accurate patient records within the EMRAssist with general administrative workflows as neededSupport a high-functioning administrative team with daily operational tasksScheduling & Coordination SupportAssist with appointment confirmations and patient communicationSupport scheduling coordination when neededMaintain waitlists and help ensure efficient patient flowTools & SystemsThe practice currently uses:Google Workspace (including Google Chat)Raintree (EMR)Weave (phone and communication system)SquareWaystarAvaility and other insurance portalsCandidates must be comfortable navigating multiple systems efficiently.RequirementsPrevious experience as a Medical Virtual Assistant, Insurance Verification Specialist, or Medical Administrative AssistantStrong experience with insurance verification and payer portalsAbility to handle high-volume, repetitive tasks with accuracyStrong attention to detail and organizational skillsExcellent written and verbal communication skillsComfortable working in a fast-paced, team-oriented environmentAbility to learn systems quickly and adapt to workflow demandsTop Non-NegotiablesMust be a team playerMust be able to handle high volumes of work consistentlyMust have strong and effective communication skillsBenefitsCompetitive salary commensurate with experience.Opportunities for professional development and growth.Work in a dynamic and supportive team environment.Make a meaningful impact by helping to build and strengthen families across the globe.