We are seeking a detail-oriented and customer-focused Service Desk Analyst to join our IT support team. The successful candidate will be responsible for providing first-level technical support to end-users, resolving IT-related issues, and ensuring smooth day-to-day operations of IT services. Responsibilities: Respond to and resolve user inquiries and technical issues via phone, email, or ticketing system. Troubleshoot hardware, software, and network problems. Document incidents, service requests, and resolutions accurately. Escalate complex issues to appropriate support teams. Ensure timely follow-up and closure of tickets. Qualifications: Strong communication and problem-solving skills. Basic knowledge of IT systems, networks, and software applications. Ability to work independently and in a team environment. Work location - Eastwood