Cloud Site Reliability Engineer
- Philippines
- Permanent
- Full-time
- Implement tooling to monitor AWS EKS-based systems focusing on performance, reliability, and scalability.
- Ensure that architecture and deployment models are sufficient to support SLA commitments and are well prepared for future problems of scale.
- Leverage cloud technology and platform capabilities to provide operationally sustainable solutions that are robust and cost effective.
- Apply software engineering best practices to comprehensively address and resolve problems.
- Collaborate with product support teams to drive efficiency and enhance customer experience through self-service tools and automation.
- Ensure timely response to incidents and support requests, collaborating effectively on solutions.
- Conduct root cause analysis and implement preventative measures to minimize toil and impact on customers.
- Lead and participate in incident retrospectives to enhance future response efforts.
- Participate in on-call rotations, providing critical support as needed.
- 3+ years of a successful software engineering or technical operations career within reputable technology firms, particularly with large-scale cloud applications.
- Expertise in Site Reliability Engineering concepts and practices, including the use of observability platforms and monitoring tools, such as Datadog.
- Experience deploying and supporting containerized applications on cloud platforms, preferably EKS on AWS.
- Proficiency in infrastructure as code technologies, such as Terraform.
- Strong software engineering skills in languages like Python, JavaScript, or Go.
- Familiarity with DevOps and CI/CD methodologies.
- Bachelor's degree in Computer Science or related field.
- Be a collaborative and versatile team player, effective across various functions.
- Demonstrate independence and accountability with a proactive approach to ownership.
- Have a strong desire to contribute and thrive in a cohesive technology team environment.
- Have practical knowledge of Tyler Tech's primary tech stack: AWS, Kubernetes, Argo CD, RDS for Postgres and Microsoft SQL, Terraform, C#/.NET Core, GitHub Actions, Docker, Datadog, PagerDuty.