Resource Operations Manager

Manila City, Metro Manila Taguig City, Metro Manila
Permanent
Full-time

1 month ago

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:JOB DESCRIPTION: Resource Operations ManagerWe are looking for a Resource Operations Manager to work with different teams to help implement and execute the resource management, capacity planning and resource vendor management processes for one market in Asia. This role will be dedicated to supporting this market.ROLE DESCRIPTIONResource Planning and Management

Match and fulfill project demands with the right resources in a timely fashion
Execute optimal demand fulfillment and hiring strategies that align with company goals and financial targets
Monitor resource billability and ensure optimal utilization and assign bench / idle resources to billed work within a set timeframe

Vendor Management and Sourcing

Seek manpower vendors who can help fulfill the capacity/demand plans of the organization and recommend potential long-term partnerships
Facilitate the onboarding of selected vendor partners
Maintain vendor information and perform regular assessments
Maintain business relationships with partner vendors to ensure effectivity and efficiency of manpower sourcing
Facilitate sourcing of consultants from partner vendors
Provide support during onboarding and engagement with consultants

Reporting and Analysis

Utilize data-driven insights to optimize workforce planning strategies and make informed staffing decisions
Perform trend and variance analysis and maintain and/or keep track of key metrics, and recommend and implement actions to address any issues
Create concise and effective reports for management reviews

Process Improvement

Monitor and review the resource management, capacity planning and resource vendor managements processes to help identify continuous improvement opportunities

Stakeholder Communication

Collaborate with human resources, delivery/project managers, finance, talent development, and business excellence to meet key success metrics

Training and Support

Drive and promote the effective use of workforce management tools and provide support to stakeholders

People Management

Manage a team who will support the resource management, capacity planning and resource vendor management.

QUALIFICATIONS

10 to 12+ years of overall work experience
Overall 5+ years of experience in resource management, capacity planning and/or resource vendor management
At least 5 years of experience working in the IT industry
2+ years of demonstrated experience leading medium to large strategic/business projects in functional/matrix environment is an advantage
Detail-oriented, with strong analytical and problem-solving skills
Proactive team player with ability to forge stakeholder partnerships and to influence decision-making
Solid communication and presentation skills, and proficient in MS Office applications to prepare reports, presentations, and other documentation
Effective time management skills to prioritize and multi-task
Self-motivated and agile, able to quickly adapt to changes and work in a fast-paced environment
Previous experience with Planview and Workday tools is a plus

Job Category: Project Management - ProcessPosting End Date: 30/07/2025

Sun Life Financial

Apply Now