Korean Guest Services Officer

• Responding to customer requests
• Updates and records all guest information or locator in the computer and ensures all concerned departments are advised accordingly
• Receives, records and handles guest comments, suggestions and complaints for management
• Facilitates sending out amenity requests for guests that were inconvenienced
• Conducts daily Courtesy Calls to in-house guests
• Ensure awareness to room situation for the day
• Attends the daily Front Offie briefing
• Personally attends to all Korean guests queries and concerns
• Performs other duties that may be assigned by immediate head

• Bachelor's Degree in Hospitality Management, Tourism, or related course
• With 2-3 years of related work experience
• Can fluently speak and write in Korean
• Proficient in English
• Can start immediately
• Amenable to work onsite at Mactan, Cebu

Filinvest Group