Technical Support Tier 1

Philippines
Permanent
Full-time

15 days ago

At Limitlessli, we specialize in recruiting, hiring, and managing high-caliber remote staff for dynamic and growing healthcare facilities. Leveraging our extensive global network, we connect clients with highly qualified professionals, offering tailored services to meet our clients' unique business needs.The Opportunity:We are seeking a Technical Support Tier 1 Specialist to serve as the first point of contact for IT support requests from healthcare staff and providers. This role is critical to ensuring smooth operations by accurately documenting and routing support tickets to the appropriate Level 2 teams. The ideal candidate has a background in healthcare support environments, strong attention to detail, and a commitment to meeting response time targets.This position is remote and offers you the flexibility of working from home.Key Responsibilities:

Serve as the initial point of contact for healthcare users seeking technical support.
Receive, review, and log all incoming support requests via phone, email, or internal systems.
Create clear, detailed, and accurate support tickets in the system, capturing all relevant information to aid timely resolution.
Ensure all tickets are created and submitted within defined Service Level Agreement (SLA) timelines.
Communicate with end-users to gather additional details or clarify issues as needed.
Route tickets efficiently to the appropriate Level 2 or specialized support teams.
Maintain professional and empathetic communication, especially when dealing with clinical staff in time-sensitive situations.

Required Skills & Qualifications:

Must have prior experience in a healthcare environment, providing IT helpdesk or customer support services.
Strong attention to detail with exceptional documentation and organizational skills.
Effective verbal and written communication skills.
Comfortable interacting with healthcare professionals and understanding their support needs.
Familiarity with healthcare systems, Electronic Medical Records (EMR), or medical terminology is highly preferred.
Ability to work under pressure and prioritize tasks based on urgency and impact.

Preferred Qualifications:

Experience with ticketing systems (e.g., ServiceNow, Zendesk, or similar platforms).
Basic troubleshooting knowledge for hardware, software, and network issues.
Understanding of HIPAA or data privacy compliance in a healthcare setting.

Service Fee:Industry standards applicable to the state depending on work experience and level of expertise.Hours:Mon to Fri - 9 AM EST to 6 PM ESTWhy Limitlessli?We embrace the flexibility and convenience of a remote working environment, and you will collaborate with an international team while contributing to our growing business, all from the comfort of your home.Essential requirements:You will need to have some essential tools – a reliable computer and noise-cancelling headset, a second monitor for enhanced productivity, and a stable internet connection. You'll also be required to have a backup internet connection, ensuring that you're well-equipped to complete your work seamlessly.Don't miss out on this opportunity – apply now and become a valuable member of the Limitlessli team! If you're interested in what you have read, then we invite you to take the next step and submit your application.JOIN OUR TEAM!!

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