IT Technical Support Specialist

• Provide timely and effective technical support to end-users, diagnosing and resolving hardware and software issues.
• Install, configure, and maintain computer systems, peripherals, and software.
• Monitor and maintain IT infrastructure, ensuring optimal performance.
• Assist in setting up and configuring new user accounts and managing access permissions.
• Handle user accounts, perform backups, and restore systems as needed.
• Document and keep records of IT assets, software licenses, and user manuals.

• Bachelor's degree in Computer Engineering or a related technical field preferred.
• Four years of experience in IT technical support, with hands-on knowledge of hardware/software troubleshooting.
• Strong analytical skills and a methodical approach to problem-solving.
• Excellent communication skills for interacting with users at all levels.
• Ability to work independently and manage multiple tasks simultaneously.

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