IT Technical Support Specialist

Metro Manila
Permanent
Full-time

14 days ago

Employment Type PermanentClosing Date 5 Sept 2025 11:59pmJob Title IT Technical Support SpecialistJob SummaryJob DescriptionWho We Are
We're Australia's leading telecommunications and technology company. With a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.This includes making Telstra the place you want to work.What We Offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Medical insurance coverage for you and your loved ones.What You’ll Do
People, Culture and Communications - Wellbeing & Workplace Relations oversees Telstra's wellbeing and workplace relations programs.Key Responsibilities:

Deliver timely onsite support for hardware, software, and network issues across designated shifts.
Provide setup and onboarding assistance for new hires, including device

configuration, OTP/MFA authentication, and Wi-Fi troubleshooting.

Manage IT assets including laptops, docking stations, headsets, and tokens; ensure proper documentation and accountability tracking.
Support AVD-related issues and guide users through proper sign-in/sign-out

procedures.

Coordinate with business support and asset management teams for inventory

updates and distribution.

Serve as a reliever across shifts and sites, ensuring coverage during absences and peak periods.
Escalate unresolved issues and collaborate with internal teams for resolution and continuous improvement.

About You

At least 5 years proven experience in IT support, preferably in a BPO or enterprise environment.
Strong troubleshooting skills in hardware, software, and remote desktop

environments (AVD/CMW).

Familiarity with asset management processes and tools (e.g., Power BI dashboards, ticketing systems).
Excellent communication and coordination skills.
Willingness to work flexible hours and support multiple locations (Makati & Pasay).

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on DisabilityandAccessibility@team.telstra.com or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment

Telstra

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