Chat Support Agent (Real-Time Conversations) - Full-Time, Remote
- Philippines
- Permanent
- Full-time
We're a young, performance-driven lead-gen & sales management agency scaling a high-volume chat operation for partner brands.Role Summary
Own real-time, text-based conversations that build rapport and move prospects toward defined outcomes. You'll operate from proven playbooks, adapt tone to context, and be measured on speed, quality, and results.Type & Hours
- Full-time - 48 hours/week (8-hour shifts; rotating schedule, including some weekends/holidays).
- Remote. Reliability and punctuality are non-negotiable.
- USD $400+ / month plus big performance bonuses.
- Long-term role with advancement for consistent top performers.
- Manage multiple live chat threads; keep conversations active, purposeful, and on-brand.
- Upsell/cross-sell when relevant to prospect needs.
- Follow training, SOPs, and quality standards; hit daily/weekly KPIs (response time, quality, outcomes).
- B2-level written English with precise grammar and tone control.
- 50+ WPM sustained typing and the ability to handle several chats concurrently.
- Solid grasp of sales fundamentals
- Familiarity with common team tools (Telegram, WhatsApp; CRM).
- Reliable computer, fast internet with a backup plan dedicated workspace.
- Process-driven, coachable, and disciplined about meeting targets.
- Clear progression for high performers: Agent -> Shift Lead -> Manager.
- Fully remote, structured systems, focused metrics, fast feedback loops, and room to scale with your results.
Write a short sample reply (3-4 sentences) to this message (you are selling windows in homes with bad window insulation):
“Not sure if I'm interested right now, maybe later.”
Keep it friendly but persuasive.2) Writing Check
Rewrite this into professional English (in less than 30 words):“.-- . / .... .- ...- . / ... --- -- . / --- .--. - .. --- -. ... / .--- ..- ... - / - . .-.. .-.. / -- . / .-- .... .- - / ..- / .-- .- -. - / .- -. -.. / .. / ... . -. -.. / .-.. .- - . .-. / .. ..-. / -. --- - / .. - ... / ..-. .. -. . .-.-.-”SKILL REQUIREMENT
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