Lifecycle CRM QA Operations Specialist

• Own and manage CRM campaign setup, QA, and reporting within the Iterable platform across markets.
• Review, update, and schedule email, push, and in-app campaigns (including copy, code, promo codes, and creative assets)
• Conduct thorough QA for CRM initiatives to ensure 100% error-free delivery
• Build and maintain segmented audiences for personalized campaigns
• Support end-to-end development of cross-channel lifecycle campaigns based on client-provided strategy
• Collaborate with cross-functional stakeholders across Product, Operations, Analytics, Sales, and Marketing teams
• Analyze campaign performance, assist with benchmarks, and help prepare regular performance reports
• Maintain clean and well-documented campaign schedules and trackers
• Proactively contribute to testing frameworks and campaign optimization ideas
• Handle daily communication and coordination through Slack, email, and project management tools

• 3+ years of expert-level experience with Iterable (or similar ESPs) managing email, push, in-app, and promo-based campaigns
• 2+ years of QA-specific experience in CRM to ensure bulletproof campaigns
• Intermediate HTML and Google Sheets skills
• Proficiency with Slack and G-Suite
• Deep understanding of campaign operations: content review, template creation, and scheduling
• Strong analytical mindset and attention to detail—you double-check everything and follow guidelines closely
• Excellent English communication skills—both written and spoken
• Proven experience supporting KPI achievement for past teams or clients
• Ability to work PST hours

• Experience with campaign reporting and post-campaign analysis
• Familiarity with app-centric brands and CRM strategies
• Hands-on experience with ESP migrations and QA support throughout the transition
• Experience or working knowledge of SQL

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