Regional Program Executive

• To identify the problems/solutions in the daily operations flow, then carry out preventive measures in order to avoid potential service failure and drive for operational excellence
• To help the team to set up reports in the systems for regular data audit to ensure shipments are visible to customers on time and error-free
• To coordinate with various stations for a timely response as per the customers/suppliers/destinations requests; actively arrange conference calls for performance review with them to confirm origin's understanding on the customers' requirement in Standard Operating Procedure (SOP); and reinforce origins compliance
• To assist in solving challenges and conflicts between destinations, origins, carriers and suppliers through fact finding and to resolve the problem locally where possible
• To control the team's coordination on the central billing from origins, ensure origins are preparing an error free billing on time and the team issues single invoice/billing summary to customers on time
• To prepare reports including daily/monthly/quarterly/yearly Key Performance Indicator (KPI), and to send to customers/management in organized and timely manner
• To coordinate with internal departments - Air, Ocean and most common working relationship relating to the roles to ensure their service level can meet with the Service Level Agreement (SLA)
• To prepare commercial reports for both internal and external

• Professional education or degree in business or supply chain
• Bachelor's degree is desirable
• Strong English communication skills
• Supply Chain expertise is an advantage
• Preferably with excel Formula Skill (e.g. VLOOKUP), Visual Basic Advance (VBA) knowledge
• Strong data management and reporting skills

Kuehne+Nagel