HR Admin Team Leader

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career – yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

• Provide first-level (Tier 1) administration and coordination support for People & Culture (P&C) queries, including entitlements, policies, procedures, and processes.
• Prepare and send employment letters, pre-employment checks, and general correspondence within 48 hours.
• Update payroll and P&C databases as instructed.
• Process P&C administration tasks, including onboarding new starters, resignations, and handling contract changes (e.g., parental leave and probation review letters).
• Manage and update P&C information on systems, intranet, and careers pages.
• Respond to system and payroll-related inquiries and solve problems efficiently.
• Generate weekly/monthly P&C reports, including recruitment, turnover, and other ad-hoc reports.
• Manage the team inbox, ensuring all queries are responded to within 48 hours.
• File and archive documents as needed.
• Provide information to employees about P&C systems, policies, and processes.
• Support Business Partner Representatives on projects and other tasks as required.

• Act as the primary point of contact for coordinators to address complex queries or escalate issues.
• Attend team meetings with onshore teams to align on calendars, events, or major projects.
• Understand and brief the team on projects, policy changes, or required updates.
• Train team members on new information, ensuring they can respond effectively to queries.
• Liaise with SMS training teams to ensure training documents are up-to-date.
• Handle more complex employee queries or manage challenging situations.

• Follow company policies and procedures.
• Take reasonable care to ensure health and safety in the workplace.
• Treat co-workers respectfully and ensure a discrimination-free environment.
• Be a positive, adaptable, and collaborative team member.

• Essential:

• 3+ years of experience in a similar HR Admin or HRBP role.
• Strong customer service focus with a proactive and solution-oriented approach.
• Excellent time management, organizational, and prioritization skills.
• A proactive mindset with the ability to take initiative.
• Commitment to delivering outstanding customer service.
• Strong interpersonal skills and ability to establish and maintain professional relationships.
• Integrity, respect, and professionalism in all interactions.
• Clear and concise communication skills, both written and verbal.
• A passion for continuous learning and development.
• Tertiary qualifications in HR, People & Culture, Business, or a related field.

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