Healthcare Collections Specialist

Mandaluyong City, Metro Manila
Permanent
Full-time

2 months ago

Job Description:ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Collections Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Account specific roles & responsibilities:

Review and analyze accounts receivables (A/R) reports to identify unpaid claims or patient balances
Perform collection calls to patients/residents to resolve outstanding balances and secure payments
Ensure accurate and timely documentation of all collection activities and account updates in the system
Communicate professionally and empathetically with patients, clients, and billers
Meet or exceed individual and team productivity and quality targets, including call handling metrics, collection goals, and documentation standards
Work collaboratively with team members and supervisors to resolve account issues and escalate complex cases appropriately
Maintain confidentiality and adhere to HIPAA and data privacy policies at all times
Participate in training sessions, team meetings, and performance reviews as scheduled
Demonstrate flexibility to adapt to process updates, client requirements, or additional tasks as assigned

Requirements:

At least 1 year of experience in US healthcare medical billing or collections, preferably in a BPO setting
Knowledge of insurance billing processes, claims follow-up, denials management, and EOBs/EOPs
Strong communication and negotiation skills with an empathetic but assertive approach
Ability to work in a fast-paced, metric-driven environment with minimal supervision
Proficiency in MS Office and billing software (SNF Metrics, Transworld etc.)
Amenable to night shift and flexible working hours based on client requirements

Benefits:What can we offer you?

Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills

Our commitment to you

Stong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives

ISTA Solutions

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