IT Operations Senior Platform Analyst

Makati City, Metro Manila
Permanent
Full-time

24 days ago

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit .What does an IT Operations Senior Platform Analyst - Change and Problem Management do?Sealed Air Shared Service (Philippines) Inc. is looking for a skilled and proactive IT Operations Senior Platform Support Analyst – Change & Problem Management to join our IT Operations team. You will lead and coordinate key ITSM processes, including Change and Problem Management, facilitate governance forums, and deliver actionable insights through dashboards and reports. This is a high-impact role that supports operational excellence and continuous improvement across Sealed Air’s global IT infrastructure.Why do we need you?

Own the weekly Infrastructure Change Advisory Board (CAB) meetings: scheduling, agenda prep, facilitation, and documentation.
Facilitate the weekly Project Change Control Board (CCB) meetings for application, security, and infrastructure project changes entering support.
Lead Problem Management coordination: leveraging ServiceNOW, track problem records, facilitate RCA sessions, and ensure documentation of corrective actions.
Organize and coordinate the monthly Major Project Readiness, bringing together cross-functional IT teams.
Maintain centralized calendars for changes, major initiatives, and key IT events to support planning and visibility.
Build and maintain regular reports and dashboards for:

Change success/failure rate
Problem aging, root cause status, and resolution times
Readiness tracking for upcoming major changes or go-lives
Assist leadership with data-driven insights to support decision-making.
Extract and normalize data from ServiceNOW and other systems to support metrics and KPIs.
Ensure adherence to ITIL-based governance across change and problem processes.
Identify process gaps, propose improvements, and drive implementation with appropriate teams.
Support compliance efforts related to internal controls, audit readiness, and change traceability.
Create and distribute meeting minutes, action items, and process updates.
Maintain an internal knowledge base for change, problem, and project readiness processes.
Ensure stakeholders across IT are informed, aligned, and engaged in governance processes.

What are we looking for in you?Required Qualifications:

3+ years of experience in IT Operations, Service Management, or Project Coordination roles
Strong understanding of ITIL processes (Change, Problem, Incident)
Hands-on experience with ServiceNOW or similar ITSM platforms
Strong organizational and scheduling skills
Proficiency in creating reports using Excel, PowerPoint, Power BI, or similar tools
Excellent written and verbal communication skills

Preferred Qualifications:

ITIL v4 Foundation Certification
Experience with audit or SOX-compliant environments
Familiarity with AIOps or process automation tools
Experience working with globally distributed teams

What are our core values?

Integrity
Determined
Innovative
Collaborative

Why work at Sealed Air?

We have a very diverse and inclusive culture.
We invest in developing our people. You can hone your expertise and further develop your career with a global leader in packaging solutions.
You will work with talented and creative professionals working in a collaborative environment that celebrates insatiable curiosity and diverse ideas.

If you are looking for a new challenge in a company deemed as an essential service, then we want to hear from you!Closing Date: 09/15/25Please Note: - You must have Philippines work-rights to be considered for this job. A detailed job description is available.*No contacts from recruitment agencies, please.Sealed Air does not accept unsolicited resumes from vendors (including without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies) and will not pay any associated fees for unsolicited resumes presented to any employee of our company.Any resume submitted in the absence of a recruitment agreement with an approved vendor signed by an authorized representative of Sealed Air shall be deemed the sole property of Sealed Air.Requisition id: 52265Relocation: NoSealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.LINK1 MON1

Sealed Air

Apply Now