Job Category: Hotel-Front OfficeJob Description:Main ResponsibilitiesA Club Lounge Supervisor oversees both guest experience and lounge operations.1. Guest ServiceWelcome and assist VIP or executive guestsHandle guest requests, complaints, and special arrangementsEnsure personalized and high-quality service2. Lounge OperationsSupervise daily lounge activities (breakfast, afternoon tea, evening cocktails)Maintain cleanliness, ambiance, and service standardsEnsure food and beverage items are properly displayed and replenished3. Staff SupervisionLead and train lounge attendantsCreate staff schedulesMonitor staff performance and service quality4. Coordination with Hotel DepartmentsWork with Front Office, Housekeeping, and Food & Beverage teamsEnsure VIP guest preferences are communicated and prepared5. Inventory & ReportingMonitor lounge supplies and stock levelsPrepare daily reports for managementKey Skills RequiredExcellent customer service and communicationLeadership and team managementAttention to detailKnowledge of food & beverage serviceAbility to handle VIP guests and complaints professionallyWork EnvironmentCommon workplaces include:Luxury hotelsBusiness hotelsAirport loungesPrivate executive lounges
