Main Responsibilities A Club Lounge Supervisor oversees both guest experience and lounge operations . Guest Service Welcome and assist VIP or executive guests Handle guest requests, complaints, and special arrangements Ensure personalized and high-quality service Lounge Operations Supervise daily lounge activities (breakfast, afternoon tea, evening cocktails) Maintain cleanliness, ambiance, and service standards Ensure food and beverage items are properly displayed and replenished Staff Supervision Lead and train lounge attendants Create staff schedules Monitor staff performance and service quality Coordination with Hotel Departments Work with Front Office, Housekeeping, and Food & Beverage teams Ensure VIP guest preferences are communicated and prepared Inventory & Reporting Monitor lounge supplies and stock levels Prepare daily reports for management Key Skills Required Excellent customer service and communication Leadership and team management Attention to detail Knowledge of food & beverage service Ability to handle VIP guests and complaints professionally Work Environment Common workplaces include: Luxury hotels Business hotels Airport lounges Private executive lounges Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the 'Apply' button. Start your journey with us today.
