Healthcare Coordinator (Nightshift)

Manila City, Metro Manila
Permanent
Full-time

25 days ago
Apply easily

This is a remote position.JOB SUMMARY:The Admin Officer will work closely with the US-based clinical and operations team to ensure smooth day-to-day scheduling, communication, and coordination across internal and external stakeholders. This role requires someone who is proactive, highly organized, and able to communicate professionally with a wide range of individuals, including clients, community case managers, and state/county government departments.This is a remote, full-time role based in the Philippines. The successful candidate must be comfortable working Denver business hours (Mountain Time Zone) and navigating sensitive client information with the utmost discretion and accuracy.KEY RESPONSIBILITIESClient & Calendar ManagementSchedule and reschedule appointments for therapists, social workers, and psychologists.Confirm sessions with clients via phone, email, or SMS, taking into account time zone differences.Monitor late arrivals, cancellations, and no-shows, and communicate with clinicians accordingly.Stakeholder CoordinationLiaise with correctional facilities, probation/parole officers, legal representatives, child welfare agencies, and other external partners to coordinate client care.Process and track client referrals from state agencies or court programs.Communication & DocumentationDraft, edit, and format official documents including client intake forms, consent forms, treatment summaries, and referral letters.Maintain real-time, accurate data entry in the practice’s electronic records system (e.g., SimplePractice, TherapyNotes, or equivalent).Handle inbound emails and calls, triaging requests or escalating when clinically appropriate.Workflow & Compliance SupportAssist with onboarding new clients, ensuring all necessary forms and insurance information are submitted.Track documentation deadlines (e.g., for court reports, progress updates) and follow up with clinicians.Ensure records are handled according to HIPAA and data protection protocols.Additional Administrative DutiesMaintain internal spreadsheets and CRM records for reporting and audits.Attend virtual team meetings and contribute to process improvement discussions.Provide ad hoc administrative support to the Operations Manager or Clinical Director as needed.RequirementsPrior experience supporting a US-based or international healthcare, legal, or mental health team (preferred)Excellent written and spoken English with fluency in American professional communication normsComfortable speaking with a wide range of stakeholders—clients, legal officers, clinicians, and case managersHighly organized with excellent time management and task-tracking abilitiesStrong attention to detail, especially with names, dates, legal documents, and report formattingExperience using CRM or practice management systems (e.g., SimplePractice, , Salesforce)High integrity, professional demeanor, and respect for confidentialityBenefitsHere at Access Offshoring, we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients.Access Offshoring is dedicated to saving business owners 2,000,000 hours by 2031 and we need your help. Transforming the way businesses operate, we connect great businesses with amazing offshore talent.We recognise that we often get more done in our own designed workspace, so Access Offshoring offers a complete work from home model. Yep – that’s right, 100% work from home. But wait there’s more.Here are just some of our benefits:

Work from Home Allowance

HMO for you AND a dependent from Day 1

20 Days Annual Leave and 5 Days Sick Leave

Government Statutory Benefits

13th Month Pay

Computer Equipment

Opportunities for growth

Access Offshoring