Project Coordinator – Patient Lead Nurturing Healthcare VA

WAGMI Solutions

Mandaluyong City, Metro Manila
Permanent
Full-time

1 month ago

Are you a Registered Nurse (RN) looking to leverage your clinical expertise in a dynamic, operations-focused role? As we lay the foundation for our new wellness and sports medicine clinic, we're seeking a Patient Project Coordinator to be a pivotal part of our team. This isn't your typical RN gig – you'll be at the intersection of clinical support and operations, driving patient engagement and streamlining our care journey.You'll be the central point ensuring a seamless experience for our patients, from their initial inquiry to their ongoing care. If you're a proactive, empathetic, and tech-savvy RN with a knack for coordination and project management, we want to hear from you!As our Patient Project Coordinator, you'll play a crucial role in patient acquisition, retention, and overall clinic efficiency. Your responsibilities will span three key areas:

1. Patient Engagement & Coordination:

Be the First Point of Contact: Serve as the primary contact for prospective patient inquiries across various channels (phone, email, web forms, social media).
Nurture & Educate: Engage leads with empathy, clarity, and accurate information, guiding them through our services, promotions, and care options until they're ready to book.
Streamline Scheduling: Coordinate and schedule patient appointments, assessments, and consultations. Manage bookings, cancellations, and rescheduling to minimize no-shows.
Efficient Documentation: Utilize EHR/EMR tools to update appointment notes and intake forms, ensuring the accuracy of patient records.
2. Operations & Project Management:

Cross-Functional Liaison: Act as the vital link between marketing, front office, and clinical teams to support lead conversion and seamless service delivery.
Data & CRM Management: Accurately track patient lead status, follow-ups, and conversion metrics using CRM platforms (e.g., GoHighLevel, IntakeQ) and Google Sheets. Maintain HIPAA-compliant documentation of all communications and updates.
Initiative Support: Track project timelines and tasks for clinic initiatives and service rollouts, ensuring internal teams meet campaign and operational deadlines.
Reporting & Analytics: Prepare weekly reports on patient lead statistics, booked appointments, pending follow-ups, and campaign effectiveness, highlighting areas for improvement.
3. Administrative Support:

Clinic Operations: Support general clinic operations, including calendar management, patient form processing, email templates, and basic content scheduling.
Back-Office Assistance: Assist with credentialing, insurance verification, and billing support as needed.

We're looking for a highly organized and compassionate individual with a strong foundation in healthcare and a passion for patient experience.

Required Qualifications:

Philippine Registered Nurse (PRN) – Required
Minimum of 3 years of experience in a healthcare virtual assistant, lead nurturing, or patient engagement role.
HIPAA Certified (or willing to complete training before onboarding).
Strong command of English, both written and spoken.
Proficiency with EHR/EMR systems (e.g., Elation, IntakeQ) and CRM tools (e.g., GoHighLevel, HubSpot).
Expertise in Google Workspace (Docs, Sheets, Drive) and Microsoft Office (Word, Excel, Outlook).
Knowledge of U.S. healthcare workflows and patient confidentiality.
Skilled in managing multiple tasks and patient follow-ups in a fast-paced, virtual setup.
Preferred Skills:

Background in sports medicine, rehabilitation, wellness, or concierge care clinics.
Understanding of private practice marketing funnels and conversion strategies.
Experience with telehealth platforms and remote scribing.
Familiarity with patient intake, triage, and documentation workflows.
Empathy-driven communication with a patient-first mindset.
Comfortable using platforms like Zoom, Slack, and Microsoft Teams.

Work from Home

Mid-Senior Level / Manager Health and Medical Business Process Outsourcing 1 opening Bachelor's degree graduateWAGMI Solutions is a technology and business process outsourcing company with operations in the Philippines, servicing clients in the United States.Our mission at WAGMI is to help find solutions for our clients so that we are all gonna make it.Our vision is to build the premier technology and customer focused customer operation in the Philippines.

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