JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.TitleAssistant Program and Communications Manager [P3]Business UnitIntegrated Facilities ManagementReporting toRegional PMO Lead / Regional Business Operations LeadKey StakeholdersVarious client stakeholders in 13 countries across APAC, Regional Account Director, Regional Operations Lead, Regional Program LeadsReporting lines-Duties & responsibilitiesWhat the job involvesDriving Programs & Change: Leading successful program execution, management and organizational change across 13 APAC countries, collaborating with Global and Regional counterparts for alignment.Strategic Planning & Execution: Developing and implementing strategic communication and change communications efforts while managing a portfolio of complex programs, ensuring alignment with Global and Regional strategies.Ensuring Success: Achieving successful program execution, effective communications, client satisfaction, and the effective adoption of new organizational and process changes, in coordination with Global and Regional teams.Team Leadership: Overseeing and guiding both program and communications workstreams, fostering collaboration and alignment with Global and Regional counterparts.ResponsibilitiesInternal & External Program ManagementProgram and Communication Strategy: Developing and implementing program management and communication strategies to meet multi-regional objectives and client goals, supporting program leads within the platform.Program Change Comms: Executing communication plans to ensure successful adoption of process and initiative changes by advocating for change and addressing resistance.Program Enhancement: Expanding and improving existing programs, integrating communication to foster understanding and buy-in.Team Leadership: Building and leading high-performing program and communication teams through guidance and mentoring.Account Support: Coordinating quarterly management meetings, town halls, and year-end account activities.Stakeholder EngagementGovernance & Leadership: Providing oversight to program and communication teams, ensuring timelines, quality, and metrics are met.Stakeholder Collaboration: Working with key stakeholders (internal and external) to identify communication needs and develop targeted messaging for change initiatives.Effective Communication: Ensuring timely and consistent delivery of communications to keep stakeholders informed and engaged.Relationship Building: Developing strong relationships with program leads and client stakeholders for alignment and effective communication.Content CreationCreate engaging and impactful internal and external communication materials, including presentations, email communications, newsletters, and intranet content, in alignment with company branding guidelines.Platform SupportCoordinate Quarterly Management Meetings, Townhalls, and year-end account activities/reporting.Measurement and EvaluationTrack, analyze, and report on the effectiveness of communication campaigns and initiatives, gathering feedback and insights to continuously improve communication strategies.Key Performance MeasuresEstablish and track key performance indicators (KPIs), report program status, and provide regular updates to senior management and clients.Track, analyze, and report on the effectiveness of communication campaigns and initiatives, gathering feedback and insights for continuous improvementKey skills & attributesClient FocusDemonstrates a proactive & professional approach to customer service and stakeholder managementAbility to interact with a wide range of staff, including senior levelsLeadershipStakeholder Management and process ownership and accountabilityProvide strategic objectives to enable teams to help make informed decisionsPersonal EffectivenessStrongly goal-orientatedSeeks out improvement opportunities and engages necessary resources or assistance to implement themTeam playerAble to cooperate, motivate and work well with others to deliver resultsMotivate the team to upskill and enhance the processesLead by example, be a self-starter to proactive gauge and address situation in a timely mannerProject Management & Organisational skillsExcellent planning & organisational skills to prioritise work and meet tight deadline and ability to balance daily demands with driving projects that support growthAbility to effectively deal with stressful situations and a variety of complex issues concurrentlyProven track record in project management in facilitating meetings, preparation or project overviews, escalation of issues in a timely manner and influencing / negotiation skillsProblem solvingResourceful – ability to deal with highly ambiguous circumstances in a rapidly changing environmentCapacity to solve problems effectivelyUnderstand when to escalate to ensure progressOpen to new ideas and willing to challenge status quoStrong communication and passion for qualityGood presentation skills, strong verbal and written skills, active listenerAble to comprehend and tackle queries to ensureAn eye for detail and makes certain output is at a consistently high standard and calibre expectedStrong presentation skills and able to articulate key messagesPromotes open, constructive and collaborative relations with Regional team members and key stakeholders at all levelsQualifications5+ years of progressive experience in program/project management and communications4+ years in marketing, communications, or a related field, with a focus on supporting project-driven initiatives.Bachelor's degree in Marketing, communications, business or a related field.Understanding of change communication principles, methodologies, and best practices.Excellent written and verbal communication skills, with the ability to adapt messaging to different audiences and channels.Proficient in creating engaging communication content, including newsletters, presentations, and intranet articles.Demonstrated experience in developing communication plans and strategies that support organisational change initiatives.Strong interpersonal and relationship-building skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.Ability to manage multiple projects simultaneously and prioritise tasks to meet deadlines.Proactive and self-driven, with the ability to manage ambiguity and work independently in a fast-paced environment.Location:On-site –Taguig, PhilippinesIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. 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We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.
