Team Lead BPO Healthcare
- Pasig City, Metro Manila
- Permanent
- Full-time
- We are a boutique company respected and loved by our clients providing no-nonsense advice on key issues that impact them.
- 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating!
- Lead a team of Customer Service Professionals.
- Respond to clients on any process related queries and manage 1st level escalations.
- Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s.
- Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
- Develop processes to improve productivity and quality of the team.
- Participate in the new pilots projects & work towards proper transition of knowledge to team.
- Work with managers to resolve any personnel problems or conflicts that may arise in the team.
- In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement.
- Identify trends within the portfolio to aid collections and improve the productivity.
- Experience with Athena EMR/EHR is preferred
- Internet speed of 30MBPS or higher.
- i5 or higher processor/Mac 2020 or later.
- Minimum of 8 GB RAM.
- Private and quiet dedicated home office area.
- Backups in case of power or Telco interruptions.
- Good headset and webcam.
- Company events
- Health insurance
- Opportunities for promotion
- 8 hour shift
- Monday to Friday