Junior Team Lead for US Healthcare Account | Authorization
- Mandaluyong City, Metro Manila
- Permanent
- Full-time
- Process and manage tasks related to pending prior authorizations with a high degree of accuracy and timeliness.
- Act as a point of contact for team queries and task escalations.
- Provide day-to-day support, coaching, and direction to a small team of agents.
- Ensure team members follow standard operating procedures and meet performance targets.
- Assist in monitoring productivity, quality, and workflow management.
- Collaborate with the client and internal leadership on special assignments or process improvements.
- Generate or assist with regular reports related to team performance and operational status.
- Support onboarding and training of new agents as needed.
- At least 1-year BPO experience handling US Healthcare Insurance
- Familiar in processing authorization
- SME or Junior TL experience is an advantage
- Must be detail oriented
- Proficient in using MS Excel
- Ability to multi-task, prioritize, and manage time effectively
- Ability to think outside the box, have an analytical mind, generate insights and strong problem-solving skills
- Excellent verbal and written English skills
- Willing to work onsite in Mandaluyong
- Amenable working night shifts
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives