Customer Service Representative (with Billing Experience)
- Manila City, Metro Manila Pasig City, Metro Manila
- Permanent
- Full-time
- Ensure all required documentation is obtained from clients and/or Implementations Team with proper authorizations to effect vendor billing address changes
- Coordinate with the Implementations Team to get a timely listing of new client sites requiring billing address changes on their utility vendor invoices
- For new client property sites, submit requests to client vendors to have invoice billing addresses changed to the Velocity address
- For existing client property sites, re-request address changes as needed to ensure timely delivery of client utility vendor invoices to Velocity
- Monitor the missing invoice alerts queue in the department’s operational system to identify and resolve outstanding problem items
- Resolve items within the departments target SLS
- Monitor and action problem items submitted by clients and other Velocity departments to the group’s mailbox
- Resolve items within the departments target SLS
- Maintain department reporting on client address change status
- Data entry of invoices within the department’s system
- Additional projects as required
- High school diploma or equivalent required; college degree preferred
- Intermediate knowledge of MS Word and Excel
- Intermediate understanding of MS Excel spreadsheets & database applications
- Strong attention to detail
- General office skills such as data processing, filing, emailing and faxing
- Strong written and verbal communication skills
- Demonstrated follow up and organizational skills
- Able to learn new processes and tools in a fast paced environment
- Overtime may be required in order to meet deadlines