Ops Training Specialist II

• Work in partnership with local people managers, the site leadership, workstream leads and with the regional Learning & Development team to define and implement the GBS Manila Learning and Development plan that meets short-term priorities whilst focusing on long term business objectives.
• Proactively manage all aspects of learning initiatives (Analysis, Design, Develop, Implement, Evaluate, Administrate), including new hire On-boarding, Professional and Process training, leadership, competencies and culture development initiatives. Build and maintain effective work relationships with internal and external customers.
• Be point of contact for training completion and administration issues
• Organize, facilitate team buildings or team development sessions
• Build, manage, train and support the local internal trainer network, act as the point of contact for them
• Develop and maintain training calendar and training catalogue
• Administrate and track training completion and attendance
• Create training reports
• Ensure audit readiness on the Learning and Development area
• Support HR when L&D is in scope for audit
• Measure the effectiveness of training events and learning initiatives, including clear metrics that drives continuous improvement
• Work with the global Learning & Development Manager to develop, implement and apply local and regional Learning and Development policies and procedures.
• Acts as the local ambassador for corporate learning and development programmes

• Ability to work in a fast-paced, complex, and rapidly growing/changing work environment
• Excellent communicator
• Self-motivated with a bias for action and a keen sense of urgency
• Must possess adequate computer skills in Microsoft 365 Office applications
• Demonstrable ability to work with and influence business leaders to define and execute L&D plans that support long term business objectives.
• Passion about training, desire and ability to teach and help others
• Strong project – and stakeholder management skills
• Strong written, verbal communication skills and presentation skills
• People-oriented attitude
• Ability to handle multiple tasks and solve complex problems
• Display attention to detail and accuracy
• Good organizational skills and the ability to prioritize and / or delegate effectively
• Demonstrate judgment, tact and diplomacy in dealing with internal and external customers

• 3+ years trainer experience, preferably in shared service environment
• Demonstrable Learning and Development experience gained within a complex, shared services environment
• Strong experience in adult learning and development
• Evidence of working within a matrix managed environment with proven ability to influence and drive change
• Experience in an operational business environment; demonstrable customer-focused approach
• Proven experience in implementing programs and processes that yield positive results
• Exposure to process improvement efforts (e.g. Kaizen, PPI, six sigma, practical process improvement)
• Experience with a Learning Management System is a plus

• Bachelor’s degree required; master’s degree in a relevant field (e.g., MBA, organizational psychology, adult learning, etc.) a plus

Thermo Fisher Scientific