Freelance Training Specialist - Philippines, Remote

Magic

  • Taguig City, Metro Manila
  • Contract
  • Full-time
  • 1 month ago
Freelance Training Specialist - Philippines, RemoteApplication Deadline: 15 April 2024Department: TrainingEmployment Type: FreelanceLocation: PhilippinesReporting To: Kara GonzalesCompensation: $4.00 - $4.50 / hourDescriptionAbout Magicis a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.BackgroundOur company came out of in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including ) and over $30M in funding to date. We are fully remote across Asia and US time zones.
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Why does this role exist?We are seeking a highly detail-oriented Freelance Training Specialist to join our MEA Training Team. In this role, you will play a crucial part in designing, developing, and delivering introductory and upskilling training programs (ILT, e-learning) targeting MEA Assistants. You will work closely with our Training Manager to identify training needs, create effective training materials, facilitate training sessions, and assess the effectiveness of these programs along with making improvements as needed.The impact you'll make:1. Administrative Tasks:
  • Ensures that training documentation is complete, accurate, and up-to-date at all times.
  • Handle general inquiries and concerns from trainees about programs created by the team outside of the training schedule.
  • Ensures attendance and documentation of team syncs, as needed.
2. Training Facilitation:
  • Conducts and facilitates trainer-led, classroom-type, daily virtual training sessions for a class of trainees based on the assigned training program.
  • Conducts and facilitates assessments for trainees that effectively test out learned skills during the course of the program.
  • Addresses and resolves concerns from trainees in a timely manner during training hours.
  • Provides objective and constructive feedback to trainees regarding their performance in a timely manner.
  • Handles onboarding to Operations for trainees who successfully complete the program if needed.
3. Program Management:
  • Works with the Assistant Training Manager in reviewing the training program; suggests, and works on agreed-upon enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of the organization/industry.
  • Plans, prepares, and creates learning materials such as slide decks, videos, reviewers, etc, that can aid in the trainees' learning of skills and values related to their roles and responsibilities.
4. Coordination:
  • Constantly and clearly communicates the progress of assigned projects to the
Assistant Training Manager. * Meets communicated deadlines of assigned projects and clearly communicates roadblocks causing the need for an extension.5. Miscellaneous:
  • Performs other related duties as assigned.
Skills, Knowledge and Expertise
  • Experience Required - At least 6 months experience training in either a classroom or remote setup with proven success in this area
  • Experience as a Magician or in Magic Classic Operations is a plus.
  • Experience in Messager or any task manager tools is a plus.
  • Must be able to understand, break down, and simplify complex concepts that are relatable to the audience.
  • Must be able to build genuine rapport and good working relationships with trainees and team members.
  • Must be able to engage the audience with interactive discussions and relevant situations enhancing their learning.
  • Must be familiar with operating Google Suite, Discord, and Slack for delivery of training, coordination with trainees, and documentation.
  • Must have experience in problem-solving and conflict resolution with proven success in this area.
  • Must be willing to be assigned to either day or night schedules.
  • Must be comfortable with receiving $4-4.5/hour as a pay rate.
  • Must be willing to undergo train-the-trainer sessions for 3-4 weeks.
Your superpowers are...
  • Exceptional presentation skills- proficient or at the very least, knowledgeable about creating presentations through Google Slides, Canva, and/or other related software.
  • Strong communication skills: efficient, effective, provides context, considers the audience/impact, timely transfer of information and responses. C1-C2 English Proficiency (CEFR).
  • Ability to provide constructive feedback as well as maintain a good feedback loop.
  • Ability to pay attention to the little things.
  • Able to work independently, able to make a detailed, well-thought-out plan based on a rough idea/concept.
You should apply if...
  • You are highly reliable with a GSD mindset despite external circumstances. You say what you mean and do what you say. You are consistent and take ownership in situations, large or small.
  • You are hyper-organized.
  • You are Proactive, see potential problems before they happen, and aren't afraid to speak up/challenge the status quo.
  • You are an over-communicator.
  • You thrive in a remote work environment. Fully remote work is not for everyone; it requires the ability to quickly pick up online tools, get familiar with our tech stack (G-Drive, Slack, Notion, and a variety of modern applicant tracking systems), and the ability to communicate (and often over-communicate) well in writing.
  • You love learning new things. Whether you learn best through reading, listening, doing, or exploring, you're perpetually curious about the world and work around you and always trying to level up your personal and professional life through self-directed learning.
BenefitsPermanent Work-From-Home Forever!
Zero commuting, zero traffic, and more time to do what you love.You get to pick the perfect spot to unleash your creativity and sharpen your problem-solving skills. The possibilities are endless, so let your imagination run wild!Our day-to-day work puts mental health front and center!
At Magic, we take mental health seriously. It's not just a catchy poster slogan - it's how we live our lives. We believe in listening to our minds and bodies, and if you need a break, take time to recharge and do something that brings you joy!

Magic

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