Lead Order Entry

• Supervise and support the order entry team to ensure accurate and timely processing of lab work orders.
• Assign tasks, monitor workload distribution, and ensure team productivity meets operational goals.
• Train new and existing team members on order entry procedures, system usage, and best practices.
• Review and verify order accuracy, ensuring compliance with company policies and regulatory requirements.
• Act as the primary point of contact for escalated issues, troubleshooting errors, and resolving discrepancies in orders.
• Collaborate with internal departments, including coordination team, sales, and laboratory staff, to ensure smooth order processing.
• Develop and implement process improvements to enhance efficiency, accuracy, and overall workflow.
• Maintain records of order processing metrics and generate reports on team performance.
• Ensure adherence to data privacy regulations, including HIPAA, if handling patient information.
• Conduct regular team meetings to discuss updates, challenges, and performance improvement strategies.

• Strong leadership and team management skills.
• High attention to detail and accuracy in data entry and order verification.
• Excellent problem-solving abilities with the capacity to handle escalations effectively.
• Strong organizational and multitasking skills in a fast-paced environment.
• Effective communication and interpersonal skills to coordinate with cross-functional teams.
• Proficiency in order management systems, electronic medical records (EMR), or laboratory information systems (LIS).
• Ability to train and mentor team members to enhance performance and efficiency.
• Knowledge of laboratory processes and medical terminology (preferred).
• Familiarity with data privacy regulations such as HIPAA (if applicable).

• 1 to 2 years of experience in order entry, data processing, or administrative support, preferably in a medical or laboratory setting.
• Previous experience in a leadership or supervisory role is highly desirable.
• Familiar with HIPAA and data privacy regulations
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software. Such as electronic medical records (EMR), or laboratory information systems (LIS).
• Shift Availability: Must be able to work graveyard shift, US Mountain Standard Time.
• Communication Skills: English proficient and email communication skills to interact with internal teams and external clients.
• Problem-Solving: Strong ability to identify and address issues as they arise.

RML-PH