BPO Trainer - Retail (Cebu City)
- Cebu City, Cebu
- Permanent
- Full-time
- Minimum 1 year experience as a trainer
- Preferred: retail background, but can be a trainer for any customer service accounts
- Good communication skills
- Will do a demo based on any customer service approach provided by trainers, but if candidate can create a training demo for handling time, would be preferred
- Curriculum Development: Designing and creating training materials, including guides, manuals, presentations, and potentially instructional videos, covering aspects like customer service skills, product knowledge, system usage, and company policies.
- Training Delivery: Conducting training sessions in various formats, such as classroom-style seminars, workshops, and role-playing exercises, for both new and existing call center agents.
- Performance Evaluation & Coaching: Assessing the effectiveness of training through evaluations and performance metrics, identifying areas for improvement, and providing individual coaching and feedback to agents.
- Needs Assessment & Collaboration: Working with managers and leadership to identify skill gaps and training needs within the call center and developing strategies to address them.