Rostering Officer (NDIS Pool)
- Philippines
- Permanent
- Full-time
Location: HybridAbout Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.Role Overview
The Rostering Officer will be responsible for scheduling and coordinating support workers to meet the needs of NDIS participants. This role requires exceptional communication skills, strong attention to detail, and the ability to manage competing priorities in a fast-paced environment.ResponsibilitiesRostering & SchedulingDevelop, manage, and maintain rosters to ensure all participant support needs are met.Allocate appropriate staff based on skills, availability, preferences, and NDIS participant plans.Monitor roster changes, cancellations, and replacements to minimise service disruption.Participant & Staff CoordinationAct as the first point of contact for participants and support workers regarding scheduling.Ensure participants receive consistent and reliable support tailored to their individual needs.Respond promptly to urgent rostering issues and after-hours requirements (if applicable).Compliance & DocumentationEnsure rosters comply with NDIS guidelines, funding requirements, and Fair Work regulations.Accurately record shift details in the rostering system and maintain up-to-date participant and staff records.Collaborate with HR to manage staff availability, leave requests, and timesheet accuracy.Collaboration & Continuous ImprovementWork closely with service delivery teams, support coordinators, and managers to align rosters with care plans.Identify opportunities for process improvement in rostering efficiency and service delivery.Contribute to reporting and data analysis on rostering performance.QualificationsEducationBachelor's Degree in Business Administration, Community Services, or related field (preferred but not essential).ExperiencePrevious experience in rostering, scheduling, or workforce coordination (NDIS or aged care sector preferred).Familiarity with NDIS frameworks, compliance, and service delivery standards.Experience with rostering systems/software (e.g., ShiftCare, Deputy, Lumary, or similar).Skills & CompetenciesStrong organisational and time management skills with the ability to prioritise competing demands.Excellent communication and interpersonal skills to liaise with staff, participants, and families.Ability to work under pressure and adapt to last-minute changes.Attention to detail and accuracy in data entry and scheduling.Problem-solving skills to resolve conflicts and staffing gaps effectively.What's in It for You:
- Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
- Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
- Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
- Dynamic Open Spaces: Conducive for productivity and creativity.
- State-of-the-Art Security: Ensuring your safety and peace of mind.
- Game Rooms: Take a break and unwind with our recreational facilities.
- Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
- Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
- A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
- Global Impact: Be part of something bigger and make a difference on a global scale.