Sea Freight Supervisor

• Supervise and lead the export/import department, ensuring high performance and adherence to company policies.
• Recruit, train, coach, and develop team members to maximize performance and job satisfaction.
• Establish departmental processes, KPIs, and standard operating procedures aligned with corporate standards.
• Maintain strong relationships with overseas agents, shipping lines, customers, and other logistics partners.
• Promote a culture of service excellence, integrity, and operational reliability.

• Oversee day-to-day export/import operations to ensure efficiency, accuracy, and compliance with policies and local regulations.
• Ensure zero operational loss accounts through effective monitoring and proactive problem-solving.
• Maintain quality standards for operational export procedures and continuously drive process improvements.
• Support the sales team with quotations, RFQs, rate negotiations, and customer liaison activities.

• Assist in achieving departmental budgets, sales targets, and profitability goals.
• Ensure proper job-costing, billing, and gross profit reporting in line with company policies.
• Handle supplier and customer queries related to accounts, collections, and deliveries.
• Collaborate with finance and operations teams to maintain accurate records and timely reporting.

• Ensure compliance with internal codes of ethics, delegation of authority, and audit requirements.
• Adhere to Philippine Bureau of Customs rules, export controls, sanctions, and data protection regulations.
• Proactively identify and mitigate operational risks.

• Support the Head of Operations in aligning departmental activities with national and corporate strategies.
• Contribute to operational planning, forecasting, and resource allocation.
• Provide insights for continuous business process improvements and service excellence.

• Bachelor’s degree (4-year), preferably in Logistics, Supply Chain, or related fields.

• Minimum 10 years of experience in freight forwarding and logistics, with strong knowledge of sea export/import operations.
• At least 3 years in a supervisory or managerial role.
• Hands-on experience with operational systems (familiarity with CargoWise - CCLP Certified Logistics Provider by WiseTech preferred).
• Well-connected with shipping lines and familiar with the Philippines maritime logistics industry.

• Strong leadership, team-building, and coaching skills.
• Excellent operational, multi-modal logistics, and problem-solving capabilities.
• Strong analytical and decision-making skills, with a pragmatic and results-oriented mindset.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to plan, organize, and prioritize operational and strategic activities.
• High stress tolerance and flexibility to adapt to business demands.
• Commitment to compliance, quality, and continuous improvement.

• Proficient in English, both written and spoken.

Lennor Group