Air Freight Supervisor

• Supervise and lead the export/import air freight team, ensuring alignment with company policies and performance standards.
• Recruit, train, coach, and develop team members to drive high performance and engagement.
• Establish and implement departmental processes, KPIs, and standard operating procedures.
• Maintain strong relationships with airlines, overseas agents, customers, and key industry partners.
• Promote a culture of service excellence, accountability, and continuous improvement.

• Oversee day-to-day air export/import operations to ensure efficiency, accuracy, and compliance with internal policies and regulatory requirements.
• Ensure zero operational loss accounts through proactive monitoring and issue resolution.
• Maintain and enhance quality standards for air freight operational procedures.
• Support the sales team with quotations, RFQs, and rate negotiations.
• Act as a subject matter expert in air freight processes to support the team and resolve complex operational issues.

• Assist in achieving departmental budgets, revenue targets, and profitability goals.
• Ensure accurate job costing, timely billing, and gross profit reporting.
• Handle supplier and customer inquiries related to accounts, billing, and service delivery.
• Coordinate collections, deliveries, and operational documentation.

• Ensure compliance with internal codes of ethics, delegation of authority, and audit requirements.
• Adhere to export controls, sanctions, anti-corruption, and data protection regulations.
• Ensure compliance with Philippine Bureau of Customs (BOC) requirements and documentation standards.
• Identify and mitigate operational and compliance risks.

• Support the Head of Operations in executing national and regional air freight strategies.
• Contribute to planning, forecasting, and resource allocation initiatives.
• Drive continuous improvement initiatives to enhance service quality and operational efficiency.

• Bachelor’s degree (4-year), preferably in Logistics, Supply Chain, or related fields.

• Minimum 10 years of experience in freight forwarding and logistics, with strong expertise in AIR export/import operations.
• At least 3 years in a supervisory role.
• Strong knowledge of air freight processes, documentation, and compliance requirements.
• Hands-on experience with operational systems (familiarity with CargoWise - CCLP Certified Logistics Provider by WiseTech preferred).
• Well-connected with airlines and familiar with the Philippine air freight industry.

• Strong leadership, team management, and coaching skills.
• Excellent operational and problem-solving capabilities.
• Strong analytical and decision-making skills with a results-driven mindset.
• Effective communication, interpersonal, and stakeholder management skills.
• Ability to plan, organize, and prioritize tasks in a fast-paced environment.
• High stress tolerance, flexibility, and adaptability to business demands.
• Commitment to service excellence and continuous improvement.

• Proficient in English, both written and spoken.

Lennor Group