Part-Time Customer Service Assistant (OMNI - Voice, Chat and Email) for a Junk Removal Services
- Makati City, Metro Manila
- Permanent
- Part-time
- At least 1 year and above years of experience
- Team Player - Ability to collaborate effectively with colleagues, contribute to team goals, and maintain a positive work environment.
- Excellent Customer-Centric Communication Skills - Strong written and verbal communication skills to engage with customers professionally and empathetically across multiple channels.
- Mental Fortitude - Resilience and the ability to stay calm, focused, and professional in high-pressure situations.
- Multitasking Ability - Capability to handle multiple communication channels (Emails, SMS, Calls) simultaneously while efficiently managing ad-hoc tasks.
- Attention to Detail - Ensuring accuracy in responses, documentation, and task execution to maintain high-quality service.
- Time Management & Prioritization - Ability to manage workload efficiently, meet deadlines, and prioritize tasks effectively.
- Problem-Solving Skills - Quickly identifying issues and providing effective solutions to enhance customer satisfaction.
- Tech-Savviness - Comfortable using multiple digital tools, CRM systems, and communication platforms to handle customer interactions.
- Adaptability & Flexibility - Willingness to adapt to changing processes, customer needs, and business requirements.
- Experience in Customer Support or a Similar Role - Prior experience in a customer service, call center, or support role is a plus.
At LTVplus, we're all about delivering WOW-worthy customer experiences for brands worldwide. We're a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.📋 Your Mission Will Be To:
- Will handle customer service tasks, ad hoc tasks such as calling customer's or loaders back to ensure order completion.
- Basic sales. (10 items or lower) They'll be doing Customer Service, Dispatch, and Basic Sales - Universal Agent.
- Software/platforms required: Kustomer, Guru, Sys_Admin
- Team Player
- Excellent Customer-Centric Communication Skills
- Mental Fortitude
- Multitasking Ability
- Attention to Detail
- Time Management & Prioritization
- Problem-Solving Skills
- Tech-Savviness
- Adaptability & Flexibility