Senior Business Analyst I

Manila City, Metro Manila
Permanent
Full-time

8 days ago

The Senior Business Analyst I leads Process Mining and Process Excellence initiatives across Business Units by supporting the analysis, documentation, and testing of business processes and IT solutions. Guided by the Senior Digital Excellence and Optimization Partner, this role contributes to the successful delivery of strategic initiatives aligned with the Digital Transformation Roadmap.Accountabilities:Lead REPH-scale Process Mining delivery (setup/configuration, analysis, and discovery sessions) using Skan AI and Business OptixProduce current- vs. future-state process maps; generate insights, impact/benefit analyses, and scenario modelingManage and qualify the AI / Agentic AI / Automation opportunity pipelineDefine business requirements and redesign Agentic AI + Human-in-the-Loop workflows; translate into specifications, process flows, and data conversion approachesDevelop technical/functional documentation and ensure adherence to standards and quality protocolsOwn stakeholder management: communicate clearly, set expectations, escalate issues, and build trust through reliable executionRequired:Bachelor’s degree in Engineering, Computer Science, or a related IT field5+ years of IT Business Analyst experience2+ years of hands-on experience in Process Mining (e.g., Skan AI, Business Optix) and Power BI dashboard developmentStrong requirements gathering skills and ability to translate into user stories / functional specifications for AI, Agentic AI, RPA, and automation initiativesWorking knowledge of SDLC and relevant platforms/tools (Power Automate, Power Apps, Power BI, Python, SharePoint)Strong facilitation, communication, and stakeholder engagement skillsProficient in Microsoft Office applications * Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.Considered / Preferred:Intermediate prompt engineering capability using GenAI tools (e.g., M365 Copilot, Copilot Studio, ChatGPT Enterprise)Ability to quickly learn and apply Enterprise AI and process modeling tools to support business outcomesHands-on experience in AI build projects, with exposure to technical AI business requirements gathering, testing, and implementationFor Internal Applicants (Eligibility):Certified Automation Practitioner * Must be in current role for 1 year

Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 months
Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
Must have a Successful or above rating in the last Enabling Performance cycle

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams .Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:.

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