ServiceNow Managed Services Consultant (Makati) | Hybrid
TASQ Staffing Solutions View all jobs
- Makati City, Metro Manila
- Permanent
- Full-time
- Managed Services Operations: Provide ongoing support for ServiceNow modules (ITxM, CSM, HRSD, IRM, SecOps, SPM), including incident resolution, problem management, service request fulfillment, and change management.
- Platform Enhancements: Design and implement enhancements to ServiceNow workflows, forms, and reports, leveraging out-of-the-box (OOB) capabilities and minimal customization to improve functionality and user experience.
- Incident and Problem Resolution: Diagnose and resolve incidents and problems across ServiceNow modules, collaborating with support teams to minimize disruptions and update the knowledge base with solutions.
- Service Request Management: Fulfill service requests (e.g., access provisioning, report generation) using ServiceNow's self-service portals and automation tools like Flow Designer.
- Platform Maintenance: Perform routine maintenance tasks, including monthly cloning activities, patch management, and bi-annual platform upgrades, ensuring system stability and compatibility with integrations.
- 4+ years of experience in ServiceNow administration, development, or architecture, with at least 2 years focused on managed services or support/enhancement roles.
- Proven expertise in implementing and supporting ServiceNow modules: ITxM (ITSM, ITOM, ITBM), CSM, HRSD, IRM, SecOps, and SPM.
- Hands-on experience with incident resolution, service request fulfillment, cloning activities, patch management, and platform upgrades in enterprise environments.
- Familiarity with integrations involving SAP, Active Directory, and other enterprise systems in the oil and gas or similar industries.
- ServiceNow Certified System Administrator (mandatory).
- At least one of the following ServiceNow certifications (highly preferred):
- Certified Implementation Specialist ITSM
- Certified Implementation Specialist Customer Service Management
- Certified Implementation Specialist Human Resources
- Certified Implementation Specialist Risk and Compliance
- Certified Implementation Specialist Security Operations
- Certified Implementation Specialist Strategic Portfolio Management
- ITIL Foundation or higher (preferred).