IT Workplace and Asset Management Consultant

Makati City, Metro Manila
Permanent
Full-time

1 month ago

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy: IT Workplace and Asset Management Consultant to oversee and support our Managed Services clients. This role combines hands-on technical troubleshooting with service management responsibilities, ensuring that client environments are stable, secure, and optimized. The ideal candidate will have experience in IT support, service delivery, and client relationship management. The ideal candidate also will have strong troubleshooting skills, a service-oriented mindset, and experience in managed IT environments.DUTIES & RESPONSIBILITIES
Workplace Technology Management:

Develop and implement strategies for workplace technology solutions, including hardware, software, and collaboration tools.
Ensure seamless integration and functionality of workplace technologies to support employee productivity.
Monitor and optimize the performance of workplace technology systems.

Process Improvement:

Identify opportunities for process improvements within workplace technology and operations.
Implement best practices and continuous improvement initiatives to enhance service delivery.
Collaborate with cross-functional teams to streamline workflows and improve efficiency.

Vendor Management:

Manage relationships with managed services, technology vendors and service providers.
Evaluate and select vendors based on performance, cost, and alignment with company goals.
Negotiate contracts and ensure compliance with service level agreements (SLAs).

Reporting and Analytics:

Develop and maintain metrics and reports to track the performance of workplace technology processes.
Analyze data to identify trends, issues, and opportunities for improvement.
Present findings and recommendations to senior management.

MINIMUM QUALIFICATIONS

Bachelor’s degree in Information Technology, Computer Science, or a related field.
5+ years of experience in managerial or supervisory roles.
5+ years of experience in IT workplace technology solutions.
Knowledge of ITSM frameworks such as ITIL.
Experience with workplace technology solutions (e.g., collaboration tools, hardware, software).
Excellent problem-solving and analytical skills.
Strong communication and leadership abilities.
Ability to manage multiple projects and priorities in a fast-paced environment.

OPTIONAL QUALIFICATIONS

Relevant certifications (ITIL Foundation, Comptia+).
Experience with ITSM tools (e.g., ServiceNow, ManageEngine Service Desk Plus).
Experience in managing IT Managed Service
Familiarity with change management and project management methodologies.

At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Join MediCard Now!You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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