Manila City, Metro ManilaMakati City, Metro Manila
Permanent
Full-time
9 days ago
Processes and handles multi-channel requests via calls, e-mail, chat related to order to cash (contracts, master data, pricing, sales orders, billing, reporting) Responds, reads, and manages all correspondence received through phone, web to case, mobile app, and e-mail regarding concerns, inquiries, and consumer experience in either Asia Pacific, Europe, Middle East, the Americas Provides excellent support that includes escalation to tier 2 support and follow through, and completion of resolution of customer concerns Liaises and coordinates with various work groups to resolve pricing, inventory, credit, marketing, quality, and supply issues among others Enhances technical skills and business acumen through various training to fulfill daily responsibilities and deliver excellent customer experience Bachelor's Degree holder in any field Customer service experience in a Business Process Outsourcing (BPO) or call center industry, fresh graduates are encouraged to apply Elevated level of customer service orientation and keenness on details Clear communications skills both oral and written Ability to solve problems logically and critically Demonstrated adaptability and flexibility to a rapidly changing business requirements, its environment, and processes Demonstrated ability to manage changing priorities and work in a multi-cultural, fast paced environment Proficient in Microsoft (MS) Office applications Open to night and shifting schedules and willing to work on Philippine holidays Experience in the use of SAP (Systems Applications and Products in Data Processing) and Salesforce is an advantage or any business CRM (Customer Relationship Management) business application
