Customer Experience Agent - Cebu

Alorica

Cebu City, Cebu
Permanent
Full-time

1 month ago

Job Description:Join Team AloricaAt Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.Job SummaryAs part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.Qualifications:Requirements

High school diploma or GED
Customer service experience is a plus
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous
Customer oriented

Work Environment

Regular work performed in a climate-controlled, call-center environment.
Ongoing usage of phone and computer systems

Physical Demands

Constant sedentary work

Benefits

Health, dental, and vision coverage/HSA
PTO
Paid holidays and sick time
Leadership programs
Paid training and tuition reimbursement
Employee assistance program

Next Steps * Place an application

Complete your online assessment if applicable
Our team will review your application
If selected to move forward, our team will follow up directly

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Alorica

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