About The Role Provide first level support for internal stakeholders on system updates and service requests using basic technical knowledge Assist in assuming initial ownership for the coordination, investigation Ensure proper documentation for all problems, incidents, and requests Assist in interpreting problems or errors at a basic level and help in the assessment of risks of events and escalating appropriately to protect client services Demonstrate a good understanding of the customer&aposs business needs and apply them to the management of system events & incidents Maintain a high degree of customer service for all support queries and adhere to all service management principles Work with other teams to ensure the coordinated management of incidents Meet and maintain daily and monthly service level standards Perform health checks on supported systems from time to time Perform initial assessment of the reported issues to check if it is valid and if all the needed information are provided Monitor the resolution of the incidents and requests, follow-up with the assigned resolvers, and provide updates to business, when necessary Position Requirements Candidates must have a Bachelor&aposs degree preferably in Information Technology or Computer Science. Strong experience in Service desk and infrastructure management. Excellent verbal and written communication skills. Willingness to learn new technologies. Willingness to work on a shifting schedule Skills Technical expertise Problem-resolving abilities Written and communication skills Team partnership Strong customer service abilities Basic system troubleshooting Show more Show less