IT Helpdesk Support Staff

• Carry out daily IT operations, including system startup (Start of Day) and shutdown (End of Day), while following and updating documented procedures.
• Provide technical support for hardware, software, applications, emails, and office equipment (e.g., desktops, laptops, Wi-Fi, printers, and mobile devices) across different areas such as conference rooms, meeting rooms, and department offices.
• Monitor and manage data center operations, including checking company assets, equipment, server room temperature, power supplies, and air conditioning units.
• Report and escalate incidents to the COL IT Infrastructure and Operations Teams.
• Document and report system or application issues found during monitoring.
• Prepare and submit daily and monthly reports as required.
• Perform other related tasks as assigned.

• Bachelor’s Degree in Information Technology, Computer Science, or any related course.
• 2–3 years of relevant work experience preferred (fresh graduates are also welcome to apply).
• Willing to work on shifting schedules, including weekends, holidays, and night shifts if needed.
• Knowledge of computer network equipment (e.g., firewalls, routers, Cisco-managed switches, load balancers, hubs, and switches) is a plus.
• Familiarity with Linux operating systems and any programming language is an advantage.
• Knowledge of software licensing and inventory management, especially for Microsoft products.
• Customer-service oriented, adaptable, and able to handle other related tasks when required.

• Special Leave Benefits for Women
• Single Parent Leave
• Medical / Health Insurance
• Paid Sick Leave
• Paid Bereavement/Family Leave
• Life Insurance
• Paid Vacation Leave
• Maternity & Paternity Leave

Kalibrr