ZigZag is looking for an Operations & Logistics Coordinator to join our team!About the RoleThis is a full-spectrum operations role. You will own everything that keeps the business running day-to-day — from the moment an order is placed to the moment it's delivered and invoiced. The founder focuses exclusively on product, commercial relationships, and custom order strategy. Everything else is yours to manage, anticipate, and execute without being asked.This role is not for someone who waits for instruction. It is for someone who sees what needs to be done and does it.What You'll OwnOrder ManagementProcess all confirmed orders accurately and without delayCoordinate with the factory on production timelines and flag issues proactivelyTrack all orders from confirmation through to deliveryMaintain accurate order records at all timesLogistics & FreightManage all freight bookings, courier coordination, and delivery schedulingLiaise with logistics partners to resolve delays, damages, or delivery issuesEnsure all shipping documentation is accurate and completeInvoicing & AdministrationIssue invoices promptly upon order confirmation or agreed milestonesFollow up on outstanding payments systematicallyMaintain organised records across all administrative functionsManage and update SOPs continuously — not as a one-off taskCustomer CommunicationsHandle all inbound customer queries professionally and promptlyProvide accurate order status updates without customer follow-up being requiredEscalate only custom order queries and pricing decisions to the founderResolve standard complaints and issues independentlySupplier & Vendor CoordinationMaintain relationships with suppliers and service providersTrack purchase orders and confirm delivery timelinesCommunicate proactively when issues arise — never after the factGeneral OperationsIdentify inefficiencies and fix them without being toldMaintain all operational documentation and systemsSupport the business through website relaunch and growth phases with whatever is needed operationallyWhat We're Looking ForMinimum 3 years in an operations, logistics coordination, or similar roleDemonstrated experience managing freight and order fulfilment — not just administrative supportExperience with invoicing and basic financial administrationExceptional written English — your customer communications represent a premium brandProficiency in Google Workspace, project management tools, and comfort learning new systems quicklyAvailable and responsive during Australian business hours — this is non-negotiableSomeone who treats a quiet day as an opportunity to get ahead, not as permission to stop workingZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.By submitting this application, you acknowledge that you have read and agree with the company’s .Powered by JazzHR
