Operations Coordinator - Facility Management/Logistics

Makati City, Metro Manila
Permanent
Full-time

3 days ago
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The Janitorial Operations Coordinator is responsible for supporting the day-to-day operational coordination of janitorial service accounts. This role ensures smooth communication between field staff, clients, and internal teams while maintaining service quality, scheduling accuracy, and operational efficiency.The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced environment where coordination, documentation, and communication are essential to maintaining service standards.Responsibilities:Operations Coordination

Coordinate daily janitorial service schedules across multiple client locations.
Monitor service coverage to ensure all scheduled cleaning assignments are completed on time.
Serve as a liaison between field janitorial teams, operations management, and clients.
Assist with workforce scheduling, shift coverage, and adjustments when staffing issues arise

Client Support and Communication

Respond to client inquiries regarding service schedules, issues, or special requests.
Document and escalate service issues or complaints to the appropriate internal teams.
Ensure client requests are tracked and resolved within agreed timelines.

Administrative & Clerical Support

Maintain accurate operational records, reports, and service documentation.
Update internal systems with job details, schedules, and service confirmations.
Assist with preparing operational reports and performance updates for management.

Vendor & Staff Coordination

Coordinate with field supervisors and janitorial staff regarding daily assignments.
Support onboarding documentation and communication for new field staff when required.
Track attendance, job completion, and service performance indicators.

Quality Assurance Support

Help monitor quality control processes and track service feedback from clients.
Support operational improvements by identifying recurring service issues.
Ensure compliance with company operational procedures and client service standards.

Requirements● Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.● Minimum 1–3 years of experience in operations coordination, administrative support, or service operations.● Experience working in facility management, janitorial services, logistics, or service operations is an advantage.● Strong Microsoft Office 365 skills, particularly in Excel, Word, Outlook, and Teams.● Experience working in a structured business environment with operational processes and reporting.Benefits

HMO with 1 free dependent upon hire
Life Insurance
20 PTO credits annually
VL and SL cash conversion
Annual Performance-Based Merit Increases and Employee Recognition
Great Company Culture
Career Growth and Learning
A laptop will be provided by the company
Night Differential
Work From Home
Monday - Friday, NIGHTSHIFT
PHP 46,500 ALL IN

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