L1 Application Support
GECO Asia View all jobs
- Alabang, Muntinlupa City
- Permanent
- Full-time
- Receive, analyze, and resolve escalated incidents from Level 0/1 support.
- Perform deep diagnostics and root cause analysis.
- Communicate with end users for incident clarification.
- Escalate issues beyond scope to Level 3 support.
- Participate in resolution of major or priority incidents, including after hours when required.
- Maintain and update the support knowledge base.
- Identify, track, and report potential problems.
- Initiate change requests when incidents require formal changes.
- Collaborate with Service Delivery Leads and support teams.
- Support training and knowledge transfer.
- Continuously learn SAP systems, support tools, and business processes.
- Follow SOPs and organizational standards.
- Monitor daily service deliverables and prepare reports.
- Support continuous service improvement initiatives.
- Bachelor’s degree in IT, Computer Engineering, or related field (or equivalent experience).
- Minimum 2 years of SAP application support experience.
- Strong knowledge of SAP CRM transactions and tables:
- Material Master Data
- Customer Master Data & Partner Functions
- Pricelists and Sales Order Flows
- Experience with incident, problem, and change management processes.
- Familiarity with ticketing systems.
- Strong analytical and problem-solving skills.
- Excellent communication skills in English (written and oral).
- Customer-oriented and detail-focused.
- Experience working with SAP Sales & Service Cloud or ordering systems.
- Exposure to business process analysis and documentation.
- Ability to provide user training and knowledge transfer.
- Experience handling critical incidents and after-hours support.
- Familiarity with workflow configuration and SAP integrations.
- May require shifting schedules (including mid-shift, night-shift).
- 3 days onsite, 2 days remote
- Competitive pay and benefits with opportunities for skill advancement.
- Be part of a collaborative team where your expertise drives real impact.
- Exposure to diverse technologies and global projects.
- Work in a hybrid setup—3 days onsite per week—with flexibility for extended support hours when needed.