What You Need To Know About Your Day-to-day Tasks Answering incoming calls from customers Sorting out customers inquiries or requests Ensuring that customers requests are managed i…
CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitat…
CSR - Virgin Media SHS Grad with 6mos BPO exp HS Grad and any college level with 1yr BPO exp Amenable to WORK ON SITE (Cubao, Quezon City) Willing to work on shifting schedule Will…
CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitat…
Complete call logs. Enhance organization reputation by: Accepting ownership for accomplishing new and different requests. Exploring opportunities to add value to job accompli…
Identifying and assessing a customer’s needs to ensure they are satisfied Recommend products or services to customers based on their needs and preferences Resolve product or serv…
Effectively field complaints about telephone service, wireless reception, dial-up Internet connectivity and billing issues Conduct research into connectivity problems or billing e…
Handle customer inquiries both by telephone and email Research required information using available resources Assist customers on balance inquiry, request for activation, and the…
Handle customer inquiries both by telephone and email Research required information using available resources Accurately entering information into various computer programs Keep…
Improves system performance by identifying problems; recommending changes. Build sustainable relationships and engage customers by taking the extra mile Obtains client informatio…
Manage and resolve customer complaints Answer incoming calls and respond to customer’s emails Provide timely and accurate response/s to all client queries and requests through ca…
Answering questions about the product or service Ensuring customer satisfaction Respond to customer’s emails Solve customer complaints Provide product and service information t…
Follow up customer calls where necessary Handle inbound and outbound customer service calls Keeps equipment operational by following established procedures; reporting malfunction…
Frequently attend educational seminars to improve knowledge and performance level. Follow up on initial contacts. Take the customer through the sales process. Answer calls and r…
Follow up customer calls where necessary Handle inbound and outbound customer service calls Keeps equipment operational by following established procedures; reporting malfunction…
Frequently attend educational seminars to improve knowledge and performance level Maintain customer/potential customer data bases Accommodates client disabilities by recommending…
Accommodate client disabilities by recommending devices and techniques. Avoid legal challenges by monitoring compliance with service agreements. Answer inquiries by: Clarifyi…
Enter new customer information into system Improves client references by writing and maintaining documentation. Follow communication “scripts” when handling different topics Ful…
Take the customer through the sales process Contact businesses or private individuals by phone Informs clients by explaining procedures; answering questions; providing informatio…
Updates job knowledge by studying new product descriptions; Participating in educational opportunities; maintaining personal networks. Update existing customer information Maint…