Rooms Operations Manager

Radisson

Cebu City, Cebu
Permanent
Full-time

1 month ago

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!Our first class Rooms Division Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.As Rooms Operations Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!Interested then why not say Yes I Can! as we are looking for passionate people just like you!Key Responsibilities of the Rooms Operations Manager:

Supports the smooth running of the FO and Housekeeping departments, where all aspects of the guest experience are delivered to the highest levels
Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
Delivers on plans and objectives where rooms division initiatives & hotel targets are achieved
Manages the rooms division team fostering a culture of growth, development and performance within the department
Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
Builds and maintains effective working relationships with all key stakeholders
Delivers effective programs that advance service standards, profitability and cost control
Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Rooms Operations Manager:

Proven 2-3 years experience of the same capacity in rooms division with excellent problem-solving capabilities
Excellent managerial skills with a hands-on approach and lead-by-example work style
Commitment to exceptional guest service with a passion for the hospitality industry
Ability to find creative solutions, offering advice and recommendations
Personal integrity, with the ability to work in an environment that demands excellence, time and energy
Experienced in using Opera system
Very strong communication skills

**We prioritize LOCAL applicants.Radisson Blu CebuCebu City, PhilippinesEnjoy a five-star retreat at our Cebu hotel near the city centerLocated in the heart of Cebu City, the Radisson Blu Cebu provides five-star accommodations just minutes from the Mactan Channel and right next to Cebu International Port. Enjoy sweeping views of the channel and the city as well as proximity to cultural attractions and beautiful white-sand beaches. A walkway connects the hotel to the popular SM City Cebu Mall. Corporate travelers are well placed for the city’s main business and industrial parks, and Mactan Cebu International Airport (CEB) is just 11 kilometers away. Whether you’re in Cebu for business or a vacation with your loved ones, take time to relax by our stunning outdoor pool and enjoy refreshments from the Pool Bar. You can stay energized with regular workouts in our well-equipped fitness center or book a treatment in our holistic spa to feel utterly pampered.CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.

Radisson

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