Senior Operations Manager - (Onsite Cebu City)
Continuum Global Solutions
- Cebu City, Cebu
- Permanent
- Full-time
- Manages the client relationship ensuring customer satisfaction.
- Establishes operational objectives and work plans, and delegates assignments to subordinate managers.
- Develops systems and services that support services and business unit needs; provides leadership and focus in area of expertise.
- Provides budget analysis, labor planning, problem resolution and coordination of activities between client and company personnel.
- Profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit
- Develop and subsequently implement new projects, policies and procedures for the department(s) to meet specific goals.
- Formulates and implements procedures on operational processes; ensures operations; effective achievement of objectives.
- Prepares related reports and audits current procedures to monitor efficiency of operations.
- Ensures that business practices are performed in accordance with Company policy, procedure and applicable federal, state, and local laws and regulations.
- Ensures employee conformance to established policies and practices.
- Selects, develops, and evaluates personnel ensuring efficient operation of the function.
- Plans, manages, and controls the day-to day activities of a team that provides operational support for a business unit or group in a non-manufacturing environment.
- Establishes operational objectives and work plans, and delegates assignments to subordinate managers.
- Bachelor's Degree required, preferred in Business Management or related operations or service delivery specialization.
- Minimum 7+ years of proven leadership experience, including managing high-level operations in a service delivery organization.
- Successful experience managing teams in either a sales, operations or service delivery capacity required.
- Excellent written, verbal communication and negotiations skillsĀ· Proficient in metrics utilization and analysis
- Demonstrated ability to innovate solutions to problems with keen problem solving skills
- Required to build and create a culture of trust, accountability, performance and mutual respect among peers, subordinates and all stakeholders
- Ability to motivate and mentor others toward a tactical initiatives and strategic objectives.
- Strong use of Microsoft Office suite and productivity tools, including analytical skills.
- Demonstrated experience in planning operations and management of budgets.
- Demonstrated ability to work effectively within a global and local network and support execution through geographically dispersed organization.
- Experience working in a matrix organization and integrated reporting structure.
- Ability to demonstrate deep domain knowledge and build and maintain confidence in client and internal stakeholder leads
- Ability to travel locally across sites and internationally as may be required
- Position requires alignment and fit with corporate culture that takes care of our people and clients, commitment and pride in all we do.
- Competitive Salary Range: (based on experience)
- Stable Full-Time Employment & Addtional Allowances
- Insurance & Other Company Benefits
- Fun, Healthy Work Environment