Job Description: WorkForce Management (WFM) is a contact center operations entity responsible for forecasting workload and scheduling to meet performance objectives, with a focus…
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on th…
The SBS Client Services Real Time Analyst is responsible for monitoring the effectiveness of the forecast and the execution of the scheduling plan. This is performed real-time, as …
Showcase your talents. Create your success story with us! We are looking for awesome Workforce Management professionals who wants to join our growing #happy@work team! Workforce Re…
We are looking for an in-house Workforce Analyst for an Australian Professional Home Service business that's been running for 40 years. You will play a crucial role in optimizing w…
We are looking for an in-house Workforce Analyst for an Australian Professional Home Service business that's been running for 40 years. You will play a crucial role in optimizing w…
The IT Service Desk WFM (WorkForce Management) Analyst is responsible for preparing and managing staffing and scheduling to ensure enough agents are available to perform all requir…
Monitors call volume demand in real time and flexes workforce accordingly. Ensures that the best possible call center service levels are achieved to maximize utilization. Primary d…
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
The Sr Workforce Analyst is vital in ensuring that we have the best possible workforce analytics to ensure that Customer Service is optimized to help Hopper's customers. The Sr W…
Job Summary: This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center productivities. The analyst …
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Mus…
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come …
Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in …
Job Summary: This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center productivities. The analyst …