As a Bilingual Customer Service Representative, you will play a crucial role in ensuring exceptional customer experiences for our clients who communicate in both English and Mandar…
Respond to customer queries about products and services over the phone or by email in a professional manner Provide resolution to complaints in a timely manner Comply with company …
Provide ‘world-class’ service excellence to clients by offering consistent over the phone customer service experience to Chinese Mandarin speaking customers Attend to both inbound…
Source and screen applicants for open positions Conduct online or phone interviews in Mandarin Perform various forms of verification to confirm a person's past or current job sta…
Perform various forms of verification to confirm a person's past or current job status Send emails or make calls to universities to confirm education attainment of prospective emp…
Assist customers in navigating website Provide timely responses to customer queries regarding promos, packages and redemptions of promos Coordinates with other teams to resolves …
Complete call logs. Enhance organization reputation by: Accepting ownership for accomplishing new and different requests. Exploring opportunities to add value to job accompli…
Identifying and assessing a customer’s needs to ensure they are satisfied Recommend products or services to customers based on their needs and preferences Resolve product or serv…
For Direct Hiring 3,000 Gift Reward to All Hires Take inbound calls from customers and help them with questions and complaints Assist customers with purchases and returns Prov…
Identifying and assessing a customer’s needs to ensure they are satisfied Recommend products or services to customers based on their needs and preferences Resolve product or serv…
Provide booking and reservation services to corporate clients/customers. Use a booking system to secure ticket reservations, reschedule flights, process refunds and collect paymen…
Effectively field complaints about telephone service, wireless reception, dial-up Internet connectivity and billing issues Conduct research into connectivity problems or billing e…
Improves system performance by identifying problems; recommending changes. Build sustainable relationships and engage customers by taking the extra mile Obtains client informatio…
Handle customer inquiries both by telephone and email Research required information using available resources Accurately entering information into various computer programs Keep…
Manage and resolve customer complaints Answer incoming calls and respond to customer’s emails Provide timely and accurate response/s to all client queries and requests through ca…
Handle customer inquiries both by telephone and email Research required information using available resources Assist customers on balance inquiry, request for activation, and the…
Answering questions about the product or service Ensuring customer satisfaction Respond to customer’s emails Solve customer complaints Provide product and service information t…
Answers inquiries by clarifying desired information; researching, locating, and providing information. Keep records of all conversations in our call center database in a comprehen…
Follow up customer calls where necessary Handle inbound and outbound customer service calls Keeps equipment operational by following established procedures; reporting malfunction…
Enter new customer information into system Improves client references by writing and maintaining documentation. Follow communication “scripts” when handling different topics Ful…