Company Description OfficePartners360 (OP360), founded in 2006 by experienced entrepreneurs, aims to be a trusted global workforce partner, offering full-service outsourcing solutions to enhance brand performance. Utilizing innovative technology and forward-thinking leadership, OP360 serves medium-sized to Fortune 500 companies, delivering world-class customer experience and 24/7/365 omnichannel services. These services include inbound/outbound call center customer service, data center management, outbound sales, accounting, technology support, and back-office services. Guided by integrity and a commitment to client success, OP360 strives to enable business agility and competitive advantage for its clients. Role Description This is a full-time, on-site role located in Cebu for a Customer Service Representative. The Customer Service Representative will handle inbound and outbound customer interactions through calls, emails, live chats, and social media. Daily tasks include assisting customers with their inquiries, resolving issues, maintaining records of customer interactions, and ensuring customer satisfaction. The representative will also collaborate with team members to improve service procedures continually. Qualifications Customer Service, Customer Support, Customer Satisfaction skills Experience in enhancing Customer Experience Strong communication and problem-solving skills Ability to work on-site in Cebu Previous experience in a customer service role is advantageous High school diploma or equivalent qualification Show more Show less