Client Success Associate

Manila City, Metro Manila
US$1,280 per month
Permanent
Full-time

1 month ago
Apply easily

Most “customer support” jobs are reactive.This isn’t that.This role is for someone who keeps things from slipping, keeps clients informed, and keeps execution moving. You are the operational backbone behind the client relationship.Our Client Success Managers lead strategy and outcomes with business owners. Your job is to make sure the plan actually gets executed.If you like structure, follow-through, and making sure nothing falls through the cracks, you’ll do well here. If you struggle with organization, documentation, or fast communication, this role will feel overwhelming.About Yellowstone LocalYellowstone Local is the recruiting partner for skilled trade companies. We help HVAC, plumbing, electrical, and other blue-collar businesses hire better people with systems that work.We are not a staffing agency, and we do not charge big placement fees. We run the full recruiting engine for our clients, then hold the line on process so hires actually happen.We’re profitable, cash-flow positive, and built to scale. Fully remote team. High accountability. Low drama.Why this role existsOur clients rely on consistent execution. Recruiting campaigns, candidate pipelines, interview coordination, and hiring processes all depend on operational follow-through.Without that follow-through, even the best strategy fails.The Client Success Associate exists to keep the operational side of client success running smoothly. You support the Client Success Manager by managing communication, documentation, follow-ups, and internal coordination so the client experience stays organized and responsive.You are not responsible for owning the client relationship or leading the strategy. You are responsible for making sure execution stays tight, and the CSM has the information, follow-ups, and operational support they need to drive results.What we value in a CSA hereWe hire for a few core “quotients.” You do not need to be perfect in all of them, but you must come in strong and be able to learn fast.Operational Discipline
You lead. You do not poll clients for preferences when you already know best practice. You recommend what they need, explain tradeoffs, and hold the line. Trust is earned through competence, then used to drive outcomes.Responsiveness and Communication ClarityYou respond quickly, communicate clearly, and ensure clients always know what’s happening. When issues arise, you escalate them early so they can be resolved quickly.Technology Competence
Our work runs through tools like Slack, HubSpot, Google Workspace, recruiting platforms, and AI tools. You are comfortable navigating systems, maintaining clean data, and documenting work accurately.Coordination and Follow-throughYou work closely with your Client Success Manager and coordinate across recruiting, sales, and support teams to keep work moving. You ensure action items are completed, deadlines are met, and internal teams stay aligned.What you’ll doClient Communication and Support
Act as an operational point of contact for client communication alongside the CSM. Respond to client inquiries through async channels and maintain clear, professional communication that reflects Yellowstone Local standards.Client Onboarding Support
Assist with onboarding logistics by gathering required documentation, preparing systems, and coordinating with internal teams to ensure new clients are properly set up and supported.Operational Execution and Follow-ups
Track deliverables, manage follow-ups, and ensure commitments made during client calls are completed. Maintain organized documentation of communications and account activity.Data management and reporting
Maintain accurate client records in HubSpot, track engagement data, and support the preparation of reports that help the CSM monitor client performance and outcomes.Internal coordination
Work across recruiting and support teams to ensure client-related tasks are completed on time and properly documented.Client health monitoring
Track engagement signals, timelines, and operational performance indicators. Surface potential risks or concerns early so the CSM can intervene when necessary.Retention and expansion support
Assist the CSM by identifying potential opportunities for additional services and preparing supporting documentation or insights for retention and growth discussions.Who this is forThis role fits someone who is:Highly organized and detail-orientedStrong in written communicationReliable with follow-through and task managementComfortable working in fast-moving, asynchronous environmentsCollaborative and coachableMotivated by helping teams execute effectivelyThis role is not for someone who prefers loosely structured work or struggles with organization, documentation, or deadlines.Compensation and BenefitsCompensation$1,280 USD per month starting payPerformance review after 90 days with compensation adjustment based on performance.BenefitsFlexible PTO after 90 daysFully remote work from anywhere in the PhilippinesLong-term stability. The company is profitable with consistent growth.Opportunity for promotion and career advancementPaid via direct deposit with no platform transfer feesHow to applyApply, complete a short screening, and then interview with leadership. We move fast when it’s a fit.Must-have1–2 years in customer support, client success, account coordination, or operations rolesStrong written communication skills (you will communicate heavily through Slack and email)Strong organizational and task management skillsExperience using CRM or SaaS tools such as HubSpot, Salesforce, or similarAbility to manage multiple tasks and follow-ups across several clients simultaneouslyStrongly preferredExperience working in a remote or asynchronous environmentExperience supporting SMB clientsFamiliarity with recruiting, hiring processes, or staffing workflowsExperience coordinating cross-functional teams or projectsCore CompetenciesOperational organizationClear written communicationAttention to detailResponsiveness and reliabilityTeam collaborationProblem-solving mindsetWork Environment & ExpectationsRemote role with structured accountabilityHigh communication and coordination across teamsFast-moving client environment with operational deadlinesGrowth opportunity into Client Success Manager or other client experience rolesYellowstone Local is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Yellowstone Local