Client Success Manager

Makati City, Metro Manila
Permanent
Full-time

2 days ago

Job Description:Client Success ManagerAon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look like

Handhold the client in their data submission journey & ensure that all client compensation data submission obligations are fulfilled.
Support client onboarding, orientation and query resolution in a timely manner.
Work to drive client retention by providing support around job architecture, survey publications, data lifecycle and platform experience.
Understand and analyze Compensation data using Excel and internal software.
Ensure that all client compensation data submission obligations are fulfilled.
Optimize opportunity to work on specific projects, delivering job matching and benchmarking services to clients.
This role is uniquely placed to give you exposure to other internal teams and colleagues of all seniorities, and you will be encouraged to promote product and service awareness to your clients.
Support contract renewals & related query resolution.
Hold regular and appropriate meetings with the team to provide client updates, discuss service and build a strong working relationship with all parties.
Motivate and encourage the client team to understand and meet the client’s requirements and keep them updated on client developments and to foster a culture of shared responsibility and ownership.
Provide support, coaching and feedback to your teams.
Share your knowledge and experience with other consultants in your office, and actively learn from their experiences.
Contribute to various management initiatives and activities.

How this opportunity is differentWe are looking for a dedicated individual to join us as a Client Success Manager at Aon Philippines, offering you a real opportunity to further develop your capabilities. You will be involved in a variety of projects and clients playing a key role in helping to shape the future of their companies.This is a great opportunity to become a fundamental member of a highly professional and diverse team. Aon is a global organization which strives to provide meaningful career paths for its employees. Come on board and reap the rewards.Skills and experience that will lead to success

Understanding the importance of client experience is key to the success of this role.
Proficient in MS Tools and comfortable analyzing and presenting data insights to clients in a clear and concise manner.
Building your integrity and credibility with clients and colleagues.
Strong communication skills, helping you to explain complex issues to clients and colleagues.
Constructive & Confident in expressing your viewpoint, both with colleagues and clients.
Ability to efficiently collaborate with Teams internally
An ability to adapt change & positively influence the behavior and decisions
Risk and Escalation Management
Ensure Capacity and Workload management
Effective Stakeholder Management

How we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email 2578738

Aon

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