SUPERVISOR, WORKFORCE
- Cebu
- Permanent
- Full-time
- Client Communication – Coordinates procedures and updates with clients.
- Performance Monitoring – Oversees Call Management and Workforce Analysts, ensuring accuracy and timely reporting.
- Real-Time Monitoring & Scheduling – Maintains smooth operations and minimizes client escalations.
- Real-Time Issue Resolution – Provides immediate solutions to operational concerns.
- Staffing Analysis – Reviews and analyzes staffing during operations.
- Trending Activities Evaluation – Identifies attendance and staffing trends to uncover issues.
- Bachelor’s in computer studies, Engineering, Statistics, or Mathematics or 2+ years of related experience in the call center industry
- Six Sigma certification (desired)
- Program Management
- Forecasting
- Analytical & Logical Thinking
- Workforce Management
- Data Management